🔐 Privacy Policy

Your trust is everything to us. At jentrovax Casino Hotels, we take your privacy seriously and are fully committed to safeguarding your personal information. We understand that your data is personal — and we treat it that way, with transparency, integrity, and care.

💼 What We Collect:

Contact Information (name, phone number, email address):
We collect this information when you make a reservation, sign up for promotions, or interact with our customer service team. It allows us to confirm bookings, send updates, respond to inquiries, and provide seamless communication throughout your stay.

Booking Details and Preferences:
This includes your check-in/check-out dates, room selections, special requests (e.g. non-smoking rooms, late checkouts), and any preferences you’ve shared to make your stay more comfortable. We use this to tailor your experience and ensure we deliver the personalized service you expect.

Payment Details (secured and encrypted):
We collect your payment information through secure, encrypted systems for transactions including reservations, in-hotel purchases, and casino credit accounts. We do not store your full card details on our servers, and we follow industry best practices for PCI compliance and financial data protection.

Guest Experience Feedback:
Whether it’s through surveys, emails, reviews, or direct conversations, your opinions help us improve. We collect voluntary feedback to better understand your satisfaction and identify ways to enhance future experiences.

🛠️ How We Use It:

To Manage Your Bookings and Enhance Your Stay:
We use your information to confirm reservations, send you pre-arrival messages, tailor room setups based on preferences, and provide in-stay communication or support.

To Improve Our Services and Personalize Your Experience:
Using your preferences and past behavior, we can make your next visit even better — from remembering your favorite room to recommending experiences or upgrades that suit your style.

To Send You Exclusive Offers and Promotions (only if you opt-in!):
If you choose to receive communications from us, we may send special discounts, VIP access to events, and loyalty rewards — all based on your interests and past stays.

🔓 Your Rights:

Access Your Data Anytime:
You have the right to know what personal information we hold about you. Just contact us and we’ll be happy to provide a copy.

Request Corrections or Deletions:
If your information is outdated or incorrect, you can request corrections. You can also request deletion of certain data, in accordance with legal and operational limits.